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Corporate Responsibilities
VivaOne is committed to uphold the standards of conduct stated in the “Commitments & Responsibilities in the Code of Professional Conduct for Dating Practitioners” as follows:
  1. Commitment to Honesty and Integrity

  2. Commitment to Ethical Responsibilities to Clients

  3. Commitment to Full Disclosure

  4. Commitment to Professional Responsibilities to Clients

  5. Commitment to Service Quality

  6. Commitment to Continuing Professional Development

  7. Commitment to Information Practices Privacy and Security
Dispute Resolution Process


In the event of a dispute, our incident handling procedure is as follows:
  1. A staff is specifically assigned to the client to record the details of the incident. The matter is investigated and a solution proposed within 3 working days. However for a few truly complicated cases that take more time (the maximum period is 30 calendar days), the client will be informed of the progress every 3 working days.

  2. If the proposed solution is not accepted, the client will be directed immediately to SDU-Trust Accreditation Council (68389837) for further mediation. VivaOne agrees to be bound by the findings of the mediation.